Returns & Refunds
REFUND & RETURNS POLICY
Effective Date: 2023-03-23
At Carla-Bianchi.com, all products are made to order through our fulfillment partners. Each item is produced specifically for you once your order is placed.
No Returns or Exchanges
Because all items are custom-made: we do not accept returns or exchanges.
We do not offer refunds for:
– Incorrect size selection
– Incorrect color selection
– Change of mind
Please review your order carefully before completing your purchase.
Damaged or Defective Items
We only offer replacements or refunds if:
– The item is damaged
– There is a manufacturing defect
To request a replacement or refund:
– You must contact us within 15 days of delivery
– You must provide clear photo evidence of the issue
We do not require the return of defective items.
If multiple items are affected, we may request additional photo or video evidence showing all affected products in one frame.
Production Variations
For Direct-to-Garment (DTG) products:
Slight variations in print placement (up to 0.5 inches) are normal
These variations are not considered defects.
Shipping Issues
Customers are responsible for providing accurate shipping information.
Orders with incorrect or incomplete addresses may not be eligible for refund or replacement.
If a package is returned due to an incorrect address or failure to claim the package:
– A reprint may be offered at an additional cost
– A partial refund may be issued at our discretion
If a package is lost in transit:
We will investigate the issue
A replacement or refund may be offered on a case-by-case basis.
Important Notice
Do not return any items without prior authorization
Unauthorized returns will not be accepted or processed
